|download resume June 2018|
Bastiaan Wolfs is a senior program manager with 15 years experience in digital channel development and business transformation.
He has acquired his initial experience in web based knowledge management and moved to digital product & portal development for Vodafone Netherlands’ online portals as a business analyst.
Subsequently employed by Vodafone Ireland as Manager Online Operations & Strategy, he managed a team of twelve FTE permanent staff.
In 2012 he took on the role of Senior manager Online Strategy for Vodafone’s Partner Markets, to share strategic know-how and best practice with Vodafone’s broad range of affiliated providers in over 40 countries across 4 continents.
Currently in the role of Vice President Digital & Omni-channel at Telenor Group where he is responsible for creating the omni-channel strategy with ‘Digital@Core’. In this role he drives Telenor’s digital channel strategy to meet its 200 million customers with contextual marketing and pre-emptive support.
His key strengths are analytical thinking and his problem-solving approach as well as an output & development driven management style for his teams.
Bastiaan has developed a comprehensive methodology to plan for channel consolidation between physical retail outlets, call centres and digital touch points, designed around the self-service apps, web and kiosk capabilities.
His experience in Social Media, eCommerce, eCare and contextual marketing makes him a rounded professional in both digital and physical distribution. He has streamlined several development tracks in the telco industry by an intercultural and multi disciplinary approach to offshoring and outsourcing.
His work style is shaped by his experience in many countries and characterised by Dutch directness, a Nordic sense for consensus and an Anglo-Saxon drive for results. He has proven to be most effective in an innovative and progressive environments where the need for transformation is as urgent as it is important. His track record in Digital Transformation shows robust yet agile program structures and a restless ambition to make things better.